Our Customer Care Team

We’re here to ensure you receive the care and service you expect and deserve.

Meet our incredible Customer Care team – who are dedicated to your plumbing needs.

For your convenience our office is open and our phones are answered by our fabulous Customer Care team – Dekara, Judy, Samantha and Patrick – Monday to Friday from 7:45a.m. – 6:45p.m. and Saturday from 10:00a.m. – 2:00p.m. Our office is closed on Sundays so our deserving employees can spend a day with their families.

Outside of the above hours we provide emergency plumbing services. We have emergency-only technicians on-call after-hours, in case you have a loss of service (water or sewer).

If you have an inquiry or wish to schedule an appointment for service, please call us during our regular work hours as above.

For our “Harris Home Advantage Plan” service club members – we liken it to “Plumber Valet Service”, just give us a call or ask your plumber how you can become a member of the HP family and receive all the benefits of VIP plumbing valet service plus annual safety inspections & maintenance. Visit our HHAP page for more details.

How Can You Reach Us?

The best way to reach us is by phone during regular business hours.

Our toll-free number from anywhere in Canada is 1-866-786-1801.

If you require plumbing service please call us during the above hours if you can. We do have after-hours voice mail so if you leave us a message we’ll call you quickly on the next business day.

You can contact us through our HomeStars link, our facebook page or other social media platforms or our website contact form.

After-hours Emergencies:  if you have a plumbing emergency (loss of service – water or sewer or leak emergencies) when you call you will have the option to connect with our answering service. They will contact our on-call plumber and he will contact you as soon as he can.

Please do not contact us via social media or via our website with a plumbing emergency request as it may not get seen until the next regular business day.