How We Work With You

We always put you, your comfort, and your safety first

With you and your family in mind, we work hard to ensure that the best plumbing service and care are delivered to you – every time. We follow a tried-and-true process that is consistent so that you know what to expect at every stage.

Emergency Response

Are you experiencing a plumbing emergency? We know how uncomfortable and inconvenient that can be. Call us Toll Free at 1-866-786-1801, and we’ll be there as quickly as we can to address the issue safely and efficiently.  Please note that after-hours plumbing service is reserved for loss-of-service (water or sewage), or major leak emergencies only as we have limited plumbers available after regular hours.

Quality Care

Our number one priority is to make sure that you, our customer, has an exceptional experience – from the moment you dial our number, right through to our “Happy Call” check-in after your service is completed. To learn about our incredible Client Care team and the service they provide, please visit our ‘Our Team’ page or give us a call – they’d love to hear from you.

Our Process

When you call Harris Plumbing during our regular business hours, from 7:45 am until 6:45 pm Monday to Friday and 10 am until 2 pm on Saturday, you will reach one of our own amazing client care staff members at our location. We do utilize the professional services of an answering service outside these hours so please try to contact us during regular business hours.

Our friendly, efficient Client Care staff – Dekara, Judy, Samantha, Karen and Patrick will ask you a series of questions and record all of your specific information about your plumbing concerns or needs and arrange an appointment, accommodating your schedule to our best ability while ensuring we send the technician with the best combination of knowledge, skills, and background for your specific situation.

At your appointment, the technician will assess the situation and make professional recommendations to you with up-front pricing. You can then make an educated decision based on your wants, needs, and budget. He will ensure that you fully understand these recommendations and address all your questions. Upon your immediate approval, the plumber will begin your work, arriving prepared to take care of your issue or project as diagnosed as accurately as possible from the detailed information taken during your phone calls with our office. He is also driving a large vehicle fully stocked with over 10,000 parts.  We are a COD company as are all trades. Payment is due at the end of the visit when the work has been completed, and your plumber will accept your cheque, credit card, or e-transfer. Your payment method is also discussed during your initial scheduling phone call with our office so that the plumber knows how to receive your payment.

Following your service appointment, our Client Care team will follow up with a “Happy Call” to ensure your experience exceeded your expectations, from start to finish and ask you for a service review post on our website, our Facebook page, our Google page or simply an email that we can pass on to our dedicated team… we love kudos!  (who doesn’t right?)

We Use “Up-Front” Pricing

When contractors charge by the hour, different customers can pay different prices for the exact same work – this causes two major problems:

  1. When hourly rates are applied, technicians can feel pressured by homeowners holding a stopwatch over them, so they feel like they can’t take their time, focus and do an excellent job without people thinking they are wasting time and padding the bill.
  2. With no “Service Catalogue” with fixed prices to show customers, some time and material contractors may gauge your rate by the look of your house or car, or by what bills they have to pay this week, and charge whatever they want – and take as long as they want.

While we of course respect your time, we insist that our expert technicians to take the time necessary to do a professional, warranty-worthy job. After a lot of research, we adopted “up-front pricing” and, upon making our thorough diagnosis of any plumbing concern, present our customers with recommended solutions as listed in our Service Catalogue. This “menu” pricing style is now the industry, professional standard and benefits both the plumbing contractor and the client. This Service Catalogue allows us to provide honest, realistic rates that reflect reasonable costs including overhead, while maintaining our high level of service. It also lets our customers know up front what their invoice will be before any work is done – no nasty surprises at the end of the call and that means peace-of-mind for you. Our technicians are highly skilled, highly trained plumbers who are very motivated to provide excellent customer service. We are also fully WSIB and liability insured for your safety.

Service/Dispatch Fee

Yes, we charge a service/dispatch fee. We are up-front about it. We tell you when you make your appointment. We don’t hide it in our pricing and tell you we don’t charge one.  We will also ask how you will be paying us on the day of your service.  We are COD like all trades.

The excellent, guaranteed work we perform for you is what we bill you for, plus our service/dispatch fee.

There are many items involved behind the scenes in getting that professional, highly skilled plumber safely to your door. Like tools & tool repairs, WSIB & liability & vehicle insurance, advertising, on-going training, many taxes, phone system, rent, licenses, office staff and training, office supplies and fleet vehicle maintenance & tires… the list goes on and on. Our nominal service fee helps to offset these costs of doing business and ensure that our staff are the absolute best at what they do – for you, your family and your home.

Testimonials

To learn more, take a look at some of our testimonials from our satisfied customers: