We always put you, your comfort, and your safety first
With you and your family in mind, we work hard to ensure that the best plumbing service and care are delivered to you – every time. We follow a tried-and-true process that is consistent so that you know what to expect at every stage.
Are you experiencing a plumbing emergency? We know how uncomfortable and inconvenient that can be. Call us Toll Free at 1-866-786-1801, and we’ll be there as quickly as we can to address the issue safely and efficiently. Please note that after-hours plumbing service is reserved for loss-of-service (water or sewage), or major leak emergencies only as we have limited plumbers available after regular hours.
Our number one priority is to make sure that you, our customer, has an exceptional experience – from the moment you dial our number, right through to our “Happy Call” check-in after your service is completed. To learn about our incredible Client Care team and the service they provide, please visit our ‘Our Team’ page or give us a call – they’d love to hear from you.
When you call Harris Plumbing during our regular business hours, from 7:45 am until 6:45 pm Monday to Friday and 10 am until 2 pm on Saturday, you will reach one of our own amazing client care staff members at our location. We do utilize the professional services of an answering service outside these hours so please try to contact us during regular business hours.
Our friendly, efficient Client Care staff – Dekara, Judy, Samantha, Karen and Patrick will ask you a few questions and record all of your specific information about your plumbing concerns or needs and arrange an appointment, accommodating your schedule to our best ability while ensuring we send the technician with the best combination of knowledge, skills, and background for your specific situation.
We will inform you that – as are all trades – we are a COD company. As a COD company, payment is due at the end of the visit when the work has been completed, and your plumber will accept your cheque or credit card. We also accept e-transfer through our office. Your payment method is also discussed during your initial scheduling phone call with our office and entered into your work order so that the plumber knows how he will receive your payment.
At your appointment, our plumber will assess your situation and make his professional recommendations to you with up-front pricing. If there are options available to you, he will outline those and put them in writing if you wish. You can then make an educated decision as to how to move forward based on your wants, needs, and budget. He will ensure that you fully understand these recommendations and address all your questions. Upon your immediate approval, our plumber will begin your work. He will arrive prepared to take care of your issue or project as diagnosed as accurately as possible from the detailed information taken during your phone call with our office. He is also driving a large vehicle stocked with over 10,000 parts.
Following your service appointment, our Client Care team will follow up with our “Happy Call” to ensure your experience exceeded your expectations from start to finish and to ask you for a service review on our website, our Facebook or HomeStars page, our Google page or simply an email that we can pass on to our dedicated team… we love kudos! (who doesn’t right?)
We Use “Up-Front” Pricing
When contractors charge by the hour, different customers can pay different prices for the exact same work – this causes two major problems:
- When hourly rates are applied, technicians can feel pressured by homeowners holding a stopwatch over them, so they feel like they can’t take their time, focus and do an excellent job without people thinking they are wasting time and padding the bill.
- With no “Service Catalogue” with fixed prices to show customers, some time and material contractors may gauge your rate by the look of your house or car, or by what bills they have to pay this week, and charge whatever they want – and take as long as they want.
While we of course respect your time, we insist that our professional plumbers to take the time necessary to do a professional, warranty-worthy job. After a lot of research, we adopted “up-front pricing” and, upon making our thorough diagnosis of any plumbing concern, present our customers with recommended solutions as listed in our Service Catalogue. This “menu” pricing style is now the industry, professional standard and benefits both the plumbing contractor and the client. This Service Catalogue allows us to provide honest, realistic rates that reflect reasonable costs including overhead, while maintaining our high level of service. It also lets our customers know up front what their invoice will be before any work is done – no nasty surprises at the end of the call and that means peace-of-mind for you. Our technicians are highly skilled, highly trained plumbers who are very motivated to provide excellent customer service. We are also fully WSIB and liability insured for your safety.
Yes, we charge a service/dispatch fee. We are up-front about it. We tell you when you make your appointment. We don’t hide it in our pricing and tell you we don’t charge one. We will also ask how you will be paying us on the day of your service. We are COD like all trades.
The excellent, guaranteed work we perform for you is what we bill you for, plus our service/dispatch fee.
There are many items involved behind the scenes in getting that professional, highly skilled plumber safely to your door. Like equipment and tools & tool repairs, WSIB, liability & vehicle insurance, rent, advertising, necessary on-going training, many taxes, phone system, licenses, highly trained office staff, office supplies and fleet vehicle maintenance & tires… the list goes on and on. Our nominal service fee helps to offset these costs of doing business and ensure that our staff are the absolute best at what they do – for you, your family and your home.
To learn more, take a look at some of our testimonials from our satisfied customers:
We recently embarked on a pretty big renovation in our basement that included a complete bathroom and laundry rough-in. Steve and his guys were excellent to work with, they had some great ideas and everyone was very courteous and trustworthy.
I have had Harris Plumbing to my house for three separate jobs. They were all very courteous and prompt on all aspects of the job. I would recommend Harris Plumbing for any of your plumbing needs
I had Jef install a Navien tankless water heater for my home and was very pleased with the workmanship of the installation. He was very thorough and Jef’s main concern was to make sure the job was done right. [Harris Plumbing] is a very courteous group of employees and I definitely made the right decision contacting them to do the work in my home.
I want to take this opportunity to compliment you on the quality of your staff. From the time he responded to our emergency call and throughout the time he worked at our residence, Jef was professional, courteous, diligent, and hard working. I hope to never again have the need for the services of a plumbing contractor, but if I do… I will have no hesitation in contacting Harris Plumbing once again.
Based on [Harris Plumbing’s] service and the quick action by your office staff at your Barrie office, I will call your company again if I have any problems in the future. Thanks.
I appreciate your quick response and resolution of our problem, and the professional and courteous service provided by your staff. You and your staff definitely know the meaning of customer service and it did not go unnoticed.
Paddy in the office and my plumber Jef were extremely courteous, prompt, and professional. Their old-fashioned customer service was everything their ad said. They are now my plumbing company, and I certainly recommend them highly!
My experienced with Harris Plumbing have been nothing but positive. Harris Plumbing provides “service” – you do what you commit to, when you commit to doing it, for the price that is quoted, and you do the job right the first time, every time.
Thank you for the fast and professional service yesterday. This is our second appointment with your company and both have been positive… Harris Plumbing was quick to respond and we will gladly recommend you.
All my dealings with Harris Plumbing, right from Paddy – the dear kind person who answers the phone, to Jef – one of the most capable young gentleman, has been exceptional and I can’t thank them enough.